Projectors On The Go - Sale Rent Installation Service Audiovisual equipment, Point of Sales equipment, videoconference installation, IT support, PC Repairt, Video Production

IT SUPPORT PLAN A

The great benefits from this plan includes a pre-determined amount of support hours and includes the following monthly maintenance:

* Yearly Contracts

	Monitoring- Monitoring 24x7 with alerts sent to your technicians.
	Service Desk- Onsite or offsite helpdesk support for technical issues. Our helpdesk solution tracks all requests and reports on key metrics, and gives customers the ability to fill in satisfaction surveys.
	Security, Network, Firewall assesments- Test and secure vulnerable ports. Monitor network and internet traffic
	Backups- Ensure backups are scheduled and running error free. Maintain offsite backup solutions (if applicable)
	Anti-Virus- Maintain virus solutions. Ensure updates, schedules, and scans are functioning properly
	Spyware- Maintain spyware solutions. Ensure updates, schedules, and scans are functioning properly.
	Network OS- Maintain windows updates, ensure automatic updates are running. Monitor disk space, shares, AD roles
	Ms Office suite- MS office updates are running and configured.

IT SUPPORT PLAN B

[ Flex Plan ]

It offers you a pre-determined amount of support hours on a monthly basis and includes AntiVirus and Spyware maintenance.

Monthly and Yearly Contracts

Recommended Hrs.

IT SUPPORT PLAN C

On- Contract

●	Backups- Ensure backups are scheduled and running error free. Maintain offsite backup solutions (if applicable)
●	Antivirus & Spyware removal: Remove any viruses\spyware found, ensure virus updates are scheduled
●	Service Desk: Onsite or offsite helpdesk support for technical issues. Our helpdesk solution tracks all requests and reports on key metrics, and gives customers the ability to fill in satisfaction surveys.
●	Voice/Data Cabling: Our team of network management and designers can expand your network with any voice or data drops.
●	Application and Network Management: Our certified engineers will perform all essential IT tasks to help your business be most competitive in today's work environment.
●	Point of Sales (POS): Fast, responsive, knowledgeable support get the answers and expert support you need quickly!
●	Security: AVIntegra's security experts will secure your networks through advanced firewall configuration, patch management, SPAM filtering, antivirus, penetration testing and make sure your Server Room has solid physical security.

AVIntegra offers unparalleled support with certified technicians responding to your needs effectively and promptly.

How does it Work!

	We scan your environment to determine your needs in terms of support hours and level.
	We appoint one account manager and one or more support specialists to serve you
	Our knowledgeable and experienced specialists will visit on a regular basis to monitor, fine tune and improve your IT environment.
	A point of contact from your organization will coordinate our alliance.
	We can support you in person, by telephone, or through remote access online.
	24x7 in emergency situations, we will respond quickly to address any concerns 24x7.
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We can provide

	Computerized hardware and software inventory including statistics and analysis
	Detail report of all instances including statistics and analysis